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Comcast
Centennial, Colorado
less than an hour ago

Description

Job Summary:
Responsible for supporting order management and customer billing. Manages customer account set up for billing in compliance with contract terms and conditions for accuracy, processing of orders in a timely and
accurate method. Interfaces with multiple operational groups across the business unit and with outside clients to obtain and secure accurate data for billing and customer service requests. Works with moderate
supervision/guidance. Is accountable for individual results and impact on team.

Core Responsibilities:
- Process billing set-up for customers accurately and timely for invoice runs.
- Adjust billing parameters as needed in case of contract changes.
- Research and resolve customer disputes and complex customer escalations.
- Accurately process sales tax, fees, and other miscellaneous charges. Process, track and maintain account records accurately.
- Communicate billing details to high level customer representatives.
- Prepare billing reconciliations and root cause analysis.
- Meet or exceed departmental key performance indicators.
- Professionally interact and engage multiple operational groups across the company and outside clients.
- Represent company in a professional and positive manner in all facets.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- High School or Equivalent
-
- Previous Comcast Business experience a plus.
- Generally requires 2-5 years related experience.

Job Information

  • Job ID: 54734420
  • Location:
    Centennial, Colorado
  • Position Title: Billing Specialist
  • Company Name: Comcast
  • Job Function: Other
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