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Stray Cat Alliance
Los Angeles, California, United States
2 days ago

Description

**TO APPLY: Please read posting THOROUGHLY and, if you fit the requirements, send us your resume, three professional references, and a cover letter detailing why you would be great for this role.**

JOB DESCRIPTION:

The Veterinary Clinic Manager at Stray Cat Alliance is a strategic leadership position. You will manage the day-to-day operations of a bustling, around the clock rescue veterinary practice that serves our fostered and on-site animals. The manager is expected to be able to perform all veterinary technician duties when needed as well. You will keep the clinic focused on our core no-kill philosophy, while providing excellent customer service and helping us grow to meet the increasing demands of Southern California’s community and shelter cat populations. The Veterinary Clinic Manager is responsible for managing the staff to ensure efficient, high-quality medical care is delivered to a large volume of cats and kittens.

REPORTING RELATIONSHIPS:

The Veterinary Clinic Manager supervises the Assistant Clinic Manager, all veterinary technicians, and the shelter cat caregivers. The Veterinary Clinic Manager reports primarily to the Director of Operations, and defers to the Medical Director for all medical-related decisions.

DUTIES AND RESPONSIBILITIES:

  • Oversees the day-to-day functions of the clinic staff and its programs, ensuring operations are in line with specific policies as well as overarching organizational goals and values.
  • Helps create and implement goals, objectives, policies, procedures, and systems to improve efficacy and efficiency of care.
  • Manages staff and volunteers, including scheduling, supervising, and disciplinary action for clinical and cat care personnel.
  • Maintains effective communication among veterinarians, technicians, cat caregivers, and volunteers.
  • Sets and adheres to budgetary goals, including all supply ordering and researching cost-efficiency measures wherever possible.
  • Focuses on customer service improvements, resolves customer complaints and facilitates interdepartmental communication to address issues as they arise.
  • Re-prioritizes operations to deal with emergency situations as they arise.
  • Interviews, hires, and trains new staff, as well as clinic volunteers.
  • Maintains record-keeping and procedures in accordance with DEA, OSHA, and Department of Health requirements.
  • Strives to advance personal managerial talent by seeking appropriate learning opportunities.
  • The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.


Requirements

QUALIFICATIONS & SKILLS:

  • Minimum of 2 years experience working in the veterinary medicine industry, sheltering or other animal field
  • Minimum of 2 years management experience, including direct staff management, is required
  • Veterinary or similar provider operating experience required
  • Understanding of, and commitment to, mission, vision, and values of Stray Cat Alliance and the No Kill movement
  • Must love cats
  • Staff and volunteer supervision experience required
  • Exceptional customer service skills and abilities
  • Animal handling experience in an animal shelter, rescue, veterinary office, training or boarding facility
  • Knowledge of animal welfare and feline health issues
  • Ability to excel in an unstructured environment and both initiate and execute the creation of protocols, processes, procedures and support materials where none exist
  • High school diploma or equivalent is required
  • Strong written and verbal communication skills and interpersonal skills required to maintain positive relations and obtain cooperation with a broad group of stakeholders at all levels with different needs and interests
  • Ability to remain composed while working in a fast-paced environment
  • Highly organized with the ability to manage multiple projects at once and prioritize assigned work to meet deadlines
  • Meticulous attention to detail with an ability to produce high-quality work in a dynamic environment
  • Willingness to be flexible and to go above and beyond to meet the needs of Stray Cat Alliance stakeholders
  • Computer skills and office equipment
  • Ability to work a flexible schedule
  • Spanish-language skills are preferred but not required

Salary commensurate with experience

PHYSICAL JOB REQUIREMENTS:

  • Must be able to routinely lift 40-50 pounds.
  • Must be able to work around animals (including deceased, injured, and/or potentially aggressive animals), loud noises, chlorine or other chemicals, inclement weather, and evening, weekend, and holiday work.

EXPECTATIONS:

  • Must embody Stray Cat Alliance’s Core Values of Innovation, Respect, Drive, Resourcefulness, and Inclusion.
  • Commitment to Stray Cat Alliance’s customer experience expectations.
  • Willing and committed to working well with volunteers and staff in all roles.

TIME COMMITMENT:

  • Full-time with an average of 40 hours per week; on-call as needed.

BENEFITS:

  • Full-time employees are eligible for insurance benefits after 30 days.

Stray Cat Alliance Mission: Stray Cat Alliance educates and empowers communities to advocate for every cat’s right to be safe, healthy and valued. Building a No-Kill Nation, One Stray at a time.

Stray Cat Alliance Vision: Stray Cat Alliance envisions a time when all cats are valued and safe whether in homes or communities, and when shelters serve as temporary safe havens.

EMPLOYMENT DISCLAIMER: This job description is not a contract - management reserves the right to change its contents at any time. The Stray Cat Alliance complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability, or status as a disabled veteran or veteran of the Vietnam era. The Stray Cat Alliance is an Equal Opportunity Employer.

Job Information

  • Job ID: 54711137
  • Location:
    Los Angeles, California, United States
    Los Angeles, California, United States
  • Position Title: Non-Profit Veterinary Clinic Manager
  • Company Name: Stray Cat Alliance
  • Industry: Avian,Other,Small Animal
  • Job Function: Practice Manager
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: None
  • Min Experience: 0-1 Year
  • Required Travel: None
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