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Virginia Commonwealth University
Richmond, VA, United States
30+ days ago
Virginia Commonwealth University
Richmond, Virginia, United States
30+ days ago


The Division of Strategic Enrollment Management and Student Success’s Student Financial Services unit is searching for an Assistant Director of Operations in the Office of Financial Aid and Scholarships. Working collegially towards the same objectives as the Director of Financial Aid and Scholarships and reporting to the Senior Associate Director of Financial Aid, the Assistant Director will lead a team of Operations Specialists to effectively maximize staff capability and deliver a positive customer service experience for financial aid recipients to drive student enrollment, retention, and success.

Primary Responsibilities:
• Lead a team of staff in the area of operations, loan processing, application review, and verification to assist in managing the daily operations of the office utilizing knowledge of federal, institutional, and state financial aid regulations.
• Review, resolve, and process financial aid functions as required.
• Research federal regulations utilizing the Federal Student Aid Handbook, the State Council of Higher Education for Virginia regulations, and other institutional policy resources to resolve complex situations.
• Collect and analyze data to positively improve operations by creating spreadsheets or dashboards and conduct internal reviews for quality control and trend analysis.
• Serve as a subject matter expert and maintain industry knowledge by reading the National Association of Student Financial Aid Administrators daily news release, financial aid journals and other news stories related to higher education to be well-informed of current trends.
• Hold staff accountable by assessing knowledge of program responsibilities, auditing work, and ensuring deadlines are met.
• Serve as a liaison with staff in the Student Financial Services unit, graduate and professional schools, Office of Military Services, Study Abroad Office, and other campus partners to ensure accuracy of student financial aid information and processing.
• Represent the Office of Financial Aid and Scholarships in assigned meetings and serve on committees as necessary, to meet the goals and objectives of the department and Division of Strategic Enrollment Management.


• Bachelor’s degree from an accredited institution.
• Three years of experience in a financial aid and scholarships office including some supervisory experience.
• Ability to motivate staff and help manage a complex, high volume operation with a high degree of accuracy.
• Ability to work cooperatively with a wide range of diverse constituents and colleagues to drive student enrollment, retention, and success.
• Strong knowledge of federal, state, and institutional regulations, policies, and procedures with the ability to effectively apply and manage these to positively impact student enrollment, retention, and success.
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Job Information

  • Job ID: 54471513
  • Location:
    Richmond, Virginia, United States
  • Position Title: Assistant Director of Operations
  • Company Name: Virginia Commonwealth University
  • Industry: Accounting / Auditing / Financial Services
  • Job Function: Operations / Processing
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 3-5 Years
  • Required Travel: 0-10%
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