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Sr. Manager, Product Engineering

Comcast
Philadelphia, Pennsylvania
30+ days ago

Description

Comcast brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
The Sr Manager of Xfinity WiFi product management will be responsible for enhancing the customer experience of Xfinity WiFi across a variety of environments and verticals. The Sr Manager will work with cross functional teams in technical programs to ensure Xfinity WiFi delivers on its commitments of improving the customer experience while maximizing offload. The Sr Manager will use their technical skill set to optimize deployments of wireless assets while providing insights and recommendations for new technologies. The Sr. Manager will also use their business acumen to prove technology enhancements achieve business goals.

Job Description

Core Responsibilities

  • Strong background in WiFi and wireless technologies, concepts, protocols, and designs including radio frequency to identify areas of opportunity as well as influence decision making processes.
  • Drive the design, planning, and execution of multiple strategic WiFi projects to improve the customer experience across the network.
  • Ability to define network KPIs and prioritize technical programs to achieve business goals.
  • Oversee creation / enhancement of key performance metrics and success criteria across initiatives for WiFi.
  • Define and manage the strategic direction and roadmap of the network enhancements and act as a thought leader in the WiFi and wireless space.
  • Demonstrates excellent project management and communication skills, with a proven track record of successful delivery on time, in line with budget expectations and to strategy.
  • Demonstrated ability to create executive level presentations and effectively communicate to various levels across the organization.
  • Partner closely with engineering to organize the backlog, define acceptance criteria, and provide direction regarding technical requirements.
  • Become a subject matter expert across the features of the WiFi network.
  • Manage the technical relationship with partners on an ongoing basis.
  • Own reporting, analysis, and business / technical interpretation of data trends in WiFi usage and network data.
  • Experience working with a large, distributed team at scale and delivering features with an eye towards scalability.
  • Comfortable challenging the status quo.
  • Evaluate results against expected performance and identify areas for improvement.
  • Collaborate with regional, divisional, and corporate personnel to implement WiFi plans and strategies.
  • Develops and maintains effective relationships, with a focus on client delivery, collaboration and integrity.
  • Ability to work independently and be a self-starter.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned

Education Level:

- Bachelor's Degree or Equivalent; MBA preferred

Field of Study:

- Business, Computer Science, Information Systems

Years of Experience:

- Generally requires 7+ years related experience

Job Requirements:

- Responds constructively to new demands, priorities, or challenges.

- Confronts and works to resolve tough issues; takes an appropriate stand, when needed.

- Partners with, and influences teams, brings the customer voice into the discussion, improves processes and identifies new solutions that provide value to the customer.

- Solutions oriented-ability to think fast and move quickly to find the right offerings that will meet customer needs.

- Ability to handle multiple competing priorities in a fast-paced environment.

Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.


Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Job Information

  • Job ID: 61185900
  • Location:
    Philadelphia, Pennsylvania
  • Position Title: Sr. Manager, Product Engineering
  • Company Name For Job: Comcast
  • Job Function: Information Technology
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